Frequently Asked Questions

Q - Will the harness strap interfere with the TV in the seat behind?

A - The strap normally is hooked onto the wings of a headrest. So in this case, no. Most long haul flights have these wings. For those rare ones that don’t, it’s best to chat to the person behind before you sit down. Tell them you will not need to put your seat back because you have a FaceCradle but you may need their cooperation to locate the strap either side of their TV.

Q - Does the strap attach around my neck?

A - No! The strap when used (in Deep Sleep Modes only) is clicked into a connector similar to a bicycle helmet strap. The connector is fixed to a metal hinge and to an internal support frame inside the pillows. Your neck is left totally free and your face/head and chest rest against the memory foam pillows.

Q - What happens in the case of an emergency?

A - With the squeeze of two buttons the pillows collapse immediately and if in Deep Sleep Mode, you can quickly lift the strap over your head.

Q - Am I able to use my FaceCradle in the back seat of a car?

A - Yes, but if you want to use Deep Sleep Modes you must have a car with a rear headrest to attach the strap. It is not recommended to use Deep Sleep Mode in a car with no rear seatbelts or airbags.

Q - What are the covers made of and can I wash them?

A - They are Brushed Velour. It is an ultra soft polyester material commonly used on high quality neck pillows. Yes, each pillow has a zip to remove and machine wash.

Q - What is the material inside the pillows?

A - The pillows are made of hypoallergenic memory foam and reinforced with an internal glass filled nylon frame.

Q - Is the FaceCradle suitable for children?

A - Yes normally there is no problem however if you want to use Deep Sleep Mode (front, face down) check that your child’s head is not too small which may find their face/head slipping through the middle of the U shape.

Q - Will people look at me strangely when using Deep Sleep Modes?

A - Usually Deep Sleep Modes are used on a long haul flight with the lights out. If there is light in the cabin and you feel uncomfortable, just use one of the 3 other modes. Most of ten the looks are odd initially but when people see that you have been asleep for a long time our experience the same people end up asking you where you got it!

Q - What is the Weight and Dimensions of a FaceCradle?

A - Weight is -.72kg (1.61lbs) and is not considered to be part of your carry on weight allowance on flights. Dimensions are 30cm x 30cm x 8cm.

Q - What is the maximum weight a FaceCradle will hold?

A - FaceCradle is designed so a relatively light load is applied to it, when in use. This does not mean that it will break. To the contrary, around 80% of your body weight is transferred to the base of the seat, not to the FaceCradle. So depending on the angle you lean forward in deep sleep mode, (the further forward, the more load) no more than 20%-25% of your body weight is ever applied to the FaceCradle and it is extremely unlikely you could break it.

“FaceCradle Travel Pillow” is Patent Pending Internationally!